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From wongjas_at_hotmail.com Mon Oct 19 12:34:17 1998
From: "jas wong" <wongjas_at_hotmail.com>
To: dale_at_unofficialbmw.com
Subject: bodyshop problems in Fremont, CA
Date: Mon, 19 Oct 1998 12:35:22 PDT
I have a '95 325IS. I took my car to EMC (Exclusive Metal Craft)
Bodyshop in Fremont, CA on August 10, 1998 to repair a door ding. Upon
picking up the vehicle, I inspected the work. There was noticeable
'orange peel' surface finish on the repaired area. I vent my
displeasure to the Vice President of the company. He states "bring the
car back in 30-days and we will polish it off". I bring in the car
after 30-days. EMC holds the car for 4-days and gives it back to me in
the same 'orange peel' condition with no apparent work performed. I
contact the vice president requesting a refund. He assures me, bring it
in again and we will fix it. I bring it in a 3rd time, he says it looks
bad, bring it in next week. I bring in the car the following week that
morning and leave it at the shop. I phone EMC for vehicle status
several hours later only to discover the Vice President is not there and
my vehicle has been sitting out in the parking lot all day. The
administrator says there's nothing I can do because the Vice President
is not here, you better take your car back or it will sit out in the
parking lot until the Vice president decides what to do. I state my
case, she hold's her position.
I forsee complaints to the following:
- B.A.R
- Better Business Bureaus
- Dept of Consumer Affairs
- ValueStar
and eventual small claims court. My message, consult the digest for
referrals and recommendations.
Please post this.
JW
email:wongjas_at_hotmail.com
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